Connection problem
Pay attention to the connection between the scanner and the computer when the following conditions occur during the scanning process:
- Scan for stuttering
- Different color mosaic appears in the video window
- The software pops up the following dialog box
- Scanner is disconnected
The scanner is connected to the computer through the USB port. Connection problems usually occur in the following places:
- Scanner handle tail;
- At the scanner and connection box
- Connection box and computer USB interface
- The scanner wire itself
Follow these steps to troubleshoot the problem:
- Check the connection stability between the black wire of the connection box and the computer/USB Hub;
- Check whether the Type-C cable and the connection box are plugged to the end;
- Check whether there is obvious shaking of the wire and whether the connection is affected after the threaded lock catch at the tail of the handle is locked;
- Check the Type-C wire itself to see if there are damaged, twisted and knotted places on the outer skin, and check whether the wire affects the connection;
According to the above investigation, the point of connection problem can be determined, and the customer service personnel can be contacted for repair or replacement.